Privacy Policy
Introduction
This Privacy Policy explains how MyCustoms collects, uses, and protects information when you use the Platform. The Platform is available to buyers worldwide. Due to payment processing requirements, creator accounts — accounts used to sell videos — are only available to users located in Canada, the United States, the United Kingdom, Switzerland, or a country within the European Economic Area (EEA).
Information We Collect
When you create an account, we may collect:
- email address
- username
- display name
- date of birth
- country
- profile photo
For payments, MyCustoms stores only a Stripe account identifier. Payment details are collected and processed directly by Stripe.
Automatically Collected Information
When you access the Platform, certain technical information may be collected automatically, including:
- IP address
- device and browser information
- usage logs
- service interaction data
This information helps operate and secure the Platform.
How We Use Information
Information may be used to:
- create and manage accounts
- process payments through Stripe
- provide customer support
- operate and maintain the Platform
- analyze usage and improve the service
Legal Basis for Processing (EEA and Switzerland)
If you are located in the EEA or Switzerland, MyCustoms processes your personal data under the following legal bases:
- Contract performance — to create and manage your account and process transactions
- Legitimate interests — to operate, secure, and improve the Platform
- Legal obligation — to comply with applicable laws and regulations
Where processing is based on legitimate interests, you may have the right to object. To do so, contact us at hello@mycusto.ms.
Third-Party Services
The Platform relies on third-party service providers to operate. These may include:
- Stripe — payment processing
- Resend — email delivery
- Vercel — hosting and infrastructure
- Mux — video infrastructure
- MongoDB — database services
These providers may process data as necessary to provide their services.
International Data Transfers
Data may be stored on infrastructure operated by services such as MongoDB and AWS, which may be located in the United States or Canada. If you are located in the EEA, the UK or Switzerland, your personal data may be transferred to countries outside your jurisdiction. Where such transfers occur, MyCustoms takes steps to ensure appropriate safeguards are in place, such as relying on service providers that participate in recognized data transfer frameworks or that offer standard contractual clauses approved by the European Commission.
Cookies
The Platform may use session cookies necessary for authentication and operation of the service. No marketing cookies are used.
Data Retention
Information is retained as long as necessary to:
- operate the Platform
- maintain user accounts
- comply with legal obligations
User Rights
All users may request access to their stored information or deletion of their account. Users located in the EEA or Switzerland have additional rights under applicable data protection law, including the right to:
- access the personal data we hold about you
- correct inaccurate or incomplete data
- request erasure of your personal data
- restrict or object to certain processing
- receive your data in a portable format
- withdraw consent at any time, where processing is based on consent
- lodge a complaint with your local data protection authority
Requests may be made by contacting:
hello@mycusto.msChildren's Privacy
The Platform is intended for users 13 years of age or older. Users under the required age should not use the Platform.
Changes to This Policy
This Privacy Policy may be updated from time to time. Continued use of the Platform after updates indicates acceptance of the revised policy.